The digital solution for workshops & fleets
CarUsta
Developed by automotive experts with over 15 years of experience in service, insurance and spare parts, CarUsta is a unified platform for complete workshop management and spare parts procurement. It integrates every section of the workshop — workshop lead management, CRM, maintenance, spare parts inventory and a smart procurement bidding system — in one powerful platform for fleet owners and independent multi-brand workshops.
+30%
Increase in service load
+40%
Improved customer retention
15 min
Technician status updates
15
Alternative part names per item
Capabilities
What CarUsta does end to end
01
Full workshop cycle automation
Appointments, estimate and repair order, WIP, quality control, invoicing, service reminders, digital inspection and feedback management work together as one seamless maintenance cycle.
02
Technician status screen
Controllers monitor technician activity, attendance and task assignment in real time with 15-minute status updates and transparent pause request handling.
03
Smart Part Finder
Connects hundreds of suppliers in one network and finds the exact match through an anonymous bidding system — best quality at the lowest price, with speed and accuracy.
04
Automated secure live pricing
Suppliers price replacement parts instantly from a secure mobile app within a time window, seeing only the car model and requested parts. Transparent cost breakdowns for admins.
05
Comprehensive spare parts mapping
Predefined coded parts mapped by family, group and damage area, with up to 15 alternative Arabic and English market names, VIN decoding and GCC market valuation.
06
FRA — Fleet Remote Approval
B2B contract clients track vehicles live through every workshop stage: digital inspection, remote approve/reject via secure link, live in-progress updates, then completion with full service record and invoice.
07
CRM & customer experience
Customer check-in with transparent inspection reports, real-time service updates, invoicing and automated service reminders.
08
Reporting, KPIs & ERP integration
Comprehensive reporting and KPI dashboards for management control, with seamless API integration into existing ERP systems.
Other solutions
JoClaims
End-to-end automation of the motor claim lifecycle — FNOL to closure — connecting insurers, customers, workshops, suppliers and surveyors.
AI Image Recognition
Vision models that read vehicle photos: detect damaged components, estimate severity and repair cost, and flag pre-existing damage or manipulated images.
Smart Procurement
The bidding engine proven inside JoClaims, now available standalone so any entity can automate purchasing tenders and selling auctions.